Two months ago I brought from Split Reason two Cyanide and Happiness t-shirts and a CAD Magnetic Poetry set. About a 2 weeks later the two t-shirts arrived in a box with documentation claiming that all 3 items were in the box.
So I emailed Split Reason and they quickly replied apologising for the error and promising to send the magnets as soon as possible. A day later I received an email saying that the magnetic poetry had been shipped. Thinking nothing more of it I put the whole idea on the back burner and awaited my magnetic poetry.
Looking at the calender today I realize that it’s been quite a while since I would have expected the parcel in the mail. So I check my records and it appears that they have chosen to ship the replacement package via ground shipping.
When I placed the order I looked at the options and sure $USD20 for shipping seemed like a lot, but I’d rather pay that than wait the possible 3 months that ground shipping can take. So I ponied up and paid the $USD20 and waited. Now I’m having to wait up to 3.5 months for the item that I truly wanted (the t-shirts were mainly so it didn’t seem weird paying that much more some magnets, oh how we delude our selves).
Now I am awaiting a response from the staff at Split Reason, I have given them an opportunity to make good on this transaction as all I have asked is what is going on. I haven’t demanded anything. Things are much happier when a company offers something to fix their mistakes than when they agree to an angry customers demands.